Ana Serrano is Regional Property Supervisor of POAH's Western Massachusetts and Connecticut Portfolio. Ana joined POAHC in 2006 as a Property Manager at Hillside Village Apartments and part time Coordinator at Pocasset Manor Apartments. In 2010 she transition to Property Manager at Hillcrest Village Apartments and also continue to manage Hillside Village Apartments.
In 2013 Ana was promoted to Senior Property Manager. When Ana left Hillside Village Apartments in 2017, the family complex was number 1 in US with the Family Self Sufficient Program. POAH Communities is fortunate to have her represent us in our local Institute of Real Estate Management (IREM®) where she serves as Secretary of the Greater Rhode Island Chapter 88. Additionally, she serves on the Board of NEAHMA (New England Affordable Housing Management Association). She has assisted at several properties and is always willing to assist her colleagues serving as a mentor. She has continued to pursue her professional development and is currently a candidate for the Certified Property Manager (CPM®) designation with the Institute of Real Estate Management (IREM®).